Rail and bus group Stagecoach, which is currently in dispute with the Government after being disqualified from recent rail franchise tenders, has collected two international awards for introducing the first employee experience app in UK transport.
In 2018, Stagecoach introduced the Blink mobile and desktop app in 2018 to its bus and rail employees, and today almost 20,000 staff now use the mobile app to find out company news, communicate with colleagues, provide feedback and access training and policies.
This rollout has not only saved the company money, as it has facilitated the digitisation of paper Reports, but it has also been won two recent business awards.
In Chicago, the company’s collaboration with Blink was awarded the Digital Workplace of the Year accolade at the 2019 Digital Workplace Awards, which recognises organisations who have excelled at creating well-executed, high-performing digital workplace environments.
And in Australia, Stagecoach was awarded a Gold Prize in the Social, Collaboration and Communication category at the 2019 Intranet and Digital Workplace Awards by Step Two, and was praised for “successfully driving efficiency and engagement”.
Lesley Ashman, Stagecoach’s director of technology and change, said: “We’ve worked hard with the Blink team to deliver the platform to thousands of our employees in a relatively short space of time, so we’re really pleased to receive these awards. Blink has helped increase the level of employee engagement across the business and is a valuable internal communications tool that we look forward to using even more comprehensively in the future.”
Sean Nolan, CEO of Blink, added: “Operators have focused their digital transformation efforts on green journeys and customer experiences, but Stagecoach realised that employee experience was the missing piece of the puzzle. It is great to see the Stagecoach team recognised for investing in their workforce by introducing an employee experience app for the first time in UK transport. Drivers play a vital role in connecting local communities and we are delighted to help Stagecoach drivers feel happier at work and more engaged with the company culture.”
Blink was founded in 2015 by two British entrepreneurs who recognised a gap in the global market to improve frontline employee engagement using the latest technology. More than 40 client organisations in transport, logistics and facilities management have adopted the Blink app to digitise the employee experience and to create an agile and paperless workforce.