Stuart Browne, who joined Hoppecke Industrial Batteries in 2015 as service director, has been announced as the company’s new general manager in the UK.
He moves up from his role as operations director – sales and service, a specially created role that he took on in January last year – a significant move tied into the company’s decision to forge closer links between its sales and service divisions to enhance customer support.
Now, Stuart is taking on the responsibility of running Hoppecke’s UK business at a time when the company is continuing to build its credentials in the rail sector with dedicated lithium train batteries, developed by Hoppecke group company Intilion.
Commenting on his appointment, Stuart said: “Over the past couple of years, we’ve redefined and improved our offer for the UK marketplace, which has really paid dividends. This is an exciting opportunity and I’m looking forward to working with our dedicated team in Staffordshire to maximise these achievements and drive the business forward.
“The decision to integrate our sales and service operations more, and put customers at the heart of our business, has been a resounding success. IT investment has allowed us to improve standards of service and maximise efficiencies across the board and we’ve put the entire team through skills training. All told, it has enabled us to capitalise on our industry knowledge and engineering expertise to help customers resolve issues to boost productivity.
“Coping with the impact of the Covid-19 pandemic has been a challenge, but we’ve been able to maintain production levels in the UK and are encouraged by the growing level of demand we’re now seeing for our services.”
In the UK, Hoppecke has doubled its service business in three years, due to organic growth with its existing customer base coupled with the introduction of innovative new services. In particular, its popular battery and charger rental service, launched in Spring 2018, is going from strength to strength, as logistics businesses remain cautious about capital investment.