Ten passenger-information touch screens have been installed at London Euston station, providing information for travellers in British Sign Language.
Network Rail will install a further 10 by the end of the year and will soon unveil an additional large screen beside the arrival and departure boards on the main concourse.
The touch screens were developed as part of a £1.1 million Network Rail project in a pioneering partnership between Leicester-based British Sign Language company Clarion UK and Nottingham-based screen manufacturer LB Foster.
Clarion UK’s Sign Language interpreters have created a library of standard messaging as part of the screen software. These will cover most pre-planned events and standard messages.
However, when the messaging needs to change due to unexpected disruption, its staff will provide passengers with signed information as situations evolve. Updated messaging can be turned into British Sign Language and uploaded directly to the screens using 4G technology within an hour.
Loraine Martins, director of diversity and inclusion at Network Rail, said: “We understand that rail travel can be daunting for anyone with specific needs and we’re always looking at ways we can improve accessibility so everyone can travel with confidence.
“We’re really excited to have these screens installed and in action, to see the real difference they will make for passengers who use British Sign Language.
“Euston station is proud to be leading the way, and I look forward to a time in the not-too-distant future when screens like these will be the norm on the railway and not an exception.”
Network Rail hopes to roll out the British Sign Language screens to the other 19 major stations it manages across the country.